Welcome to e-protein.cy online store. Please read the following terms of use before continuing your shopping. By placing an order through our online store, you automatically accept these terms. Our company reserves the right to change or upgrade the content of the terms of use, as long as this is deemed necessary based on developments in the market or in the relevant legislation. In case of any change, E-protein.cy will inform users through this website. The change of terms will not apply to orders that have been placed earlier. Make sure you agree with the terms and conditions because your further use, browsing and placing an order on our website implies your express and unconditional consent and agreement with them. Our company reserves the right to refuse service, delete accounts, remove or modify content, or cancel orders. You also understand and agree that:
The products on our website are aimed at healthy people or athletes over 18 years of age.
If you are under 18 years of age, you may only use our website with the participation of a parent or guardian. Also, people ordering from our store are not allowed to be on medication for any condition, unless there is a recommendation or order from a doctor or therapist, in order to be able to consume these products.
E-protein.cy strives to be accurate in product descriptions and information. However, it does not guarantee that product descriptions or other content on this website are always clear, reliable, up-to-date, or error-free. We bear no responsibility in case of unannounced change of the ingredients or packaging of the products by their manufacturing companies. That is why we request their immediate control by the customer upon receipt

Ways to order:
A. Online store.
To place your order through our online store – if you are a new user – you will first need to register (you will receive an email immediately). If you have previously registered, enter a username and password to proceed. Choose the product you are interested in, if it is available in more than one flavor, define what you want through the ” MAKE A CHOICE ” button and with the symbols ^ up or down or add, to indicate the quantity you want. Then press the “ADD TO CART” button. By pressing the “VIEW BASKET” button you can see what you have selected. If you wish to return to the products for additional purchases, press the “BACK TO SHOPPING” button. If you have completed your purchases, select the shipping method and press the “COMPLETE ORDER” button to proceed to the last stage, choosing the place of payment. Check your details again in the field that appears. If you want to correct something in the details or address, please update it and proceed to the page below to select a payment method. Click on the box “I accept the terms of use, etc.” and click “SEND ORDER”. . As soon as you complete the payment, you will be immediately sent to your email a report on your order, with the products you have chosen and the information you have declared (name, address, etc.).
B. Telephone communication – order.
Telephone communication with our company: Monday to Friday 09.00 – 20.00 and Saturday 10.00 – 16.00 at 700032. Specialized staff will help you choose the right product and record your order. In case you have chosen a product, for the fastest service, please tell us the code that is written next to the item and you will find it in our online store.

PAYMENT METHODS :
1. By charging your credit card, following the steps of the purchase program in the online store.
Your transaction and personal data are completely secured, with the help of special programs and international encryption security rules (SSL), which our system follows.

METHOD OF SHIPPING – RETURNS
All shipments are made via SVELTA COURIER, from Monday to Friday, if the order is placed by 2.00 p.m.
1. DELIVERY TIME:
WITHIN 2 days of placing the order
2. SHIPMENT:
Shipping costs are free for purchases over 15.00 euros. Excludes weights, dumbbells, bags, product packaging and parcels over 6 kg. Wholesale customers excluded.

3. UNAVAILABILITY OF PRODUCTS:
In the event of unavailability of a product, our company will contact you to inform you if you wish us to proceed with a phased delivery or to change or cancel the order.
4. MINIMUM ORDER:
The amount for a minimum order is €15.00
5. RETURNS:
Possibility of returning a product purchased from our store within 10 days. The product must be in the same condition as it was delivered. To avoid any problems, check the packaging and condition of the product upon receipt. In the event of an incorrect or defective product, please contact us and it will be replaced immediately at our expense, otherwise we will refund you if you wish. Refunds are made after consultation with our company.

Customer Statement:
The customer guarantees the solvency of the information he declares in his personal account.

Contact :

You can contact us on the following telephone numbers 700032 or by e-mail at [email protected]
For any remark or complaint, please do not hesitate to contact us. Your comments and suggestions help us to improve our services towards you.
Our company reserves the right to change, renew the content of the website or the terms of use, without warning and they come into force from the moment of their publication.